What are your shipping times?
Our warehouse processes and ships out all orders Monday - Friday. After placing your order, your order will arrive within the following times:
United Kingdom: 2-4 Working Days
What is your return policy?
If you need to return your order, contact us within 30 day of receiving your order and we will provide instructions on how to return. We will provide you with a free return shipping label.
What is the return shipping cost?
We provide free return shipping on all orders. Contact us to arrange a return and we will provide you with a free shipping label.
Do you have a restocking fee?
No, there is no restocking fee.
How can I track my order?
Once your order has dispatched within 1-2 working days you will receive an email confirming including a tracking number and a link to the tracking page.
Can I change my shipping address?
Yes, if you need to change your shipping address please contact us within 24 hours.
My order arrived damaged / incorrect?
If your order has arrived with any issues, please contact us ASAP and we will help you and rectify your order.
Why are The Hearing Experts hearing aid prices so much lower than the high street?
We are an online audiology company, which means we do not have a physical store that can be visited in person. This allows us to pass on discounts directly to our customers as we have very little overheads to manage, and also means that if you should need to contact us it should be done by Live Chat / E-Mail / Phone / Mailing address details at the bottom of this page.
What if I buy a hearing aid and I do not notice a difference straight away?
It takes time for your brain to adjust to hearing sounds that you may not have heard for a while, so give yourself a chance to get used to your hearing aid. If it still doesn’t help we will work with you to adjust it to your environment, or you can try another one of our hearing aids that may suit you better for a further 30 days. If you are still dissatisfied at this point then you can use your, no quibble, 30 day money back guarantee. (See our Returns Policy).
How long do Hearing Aid batteries last for?
The life of your hearing aids batteries will vary depending on length of daily use. Estimated battery life for all our hearing aids can be found on the manufacturers’ website. All our hearing aids come with a free packet of batteries to get you started. We also offer hearing aids with rechargeable batteries, which are our most popular option.
Do I need one or two hearing aids?
If there is hearing loss on both ears, aiding both ears is recommended. There are a number of advantages of ‘binaural’ hearing – e.g. localisation ability can be better preserved. If you are unsure at all then please contact us, so we can ensure you get the best solution for your needs and we can advise the most suitable technology for your hearing loss and lifestyle.
Do you have a qualified audiologist I can contact?
Make use of our Live Chat service. Alternatively, contact us to address a query directly to our team of audiologists who will get back to you within 24 hours.
Do The Hearing Experts hearing aids fit all ears?
Ears are different sizes and shapes, as individual as people. At The Hearing Experts, we use our expertise to ensure your hearing aids are suited for your ear type. Our entire range of hearing aids are designed to cover all levels of hearing loss and we will use our expert knowledge to recommend a suitable product for your hearing loss.
Can I wear glasses with my hearing aid?
Yes, you can wear glasses with The Hearing Experts hearing aids. We advise that you take care when removing your glasses, whilst wearing hearing aids.
What is a telecoil?
A telecoil is used to access hearing loop systems found in many public buildings and some assistive listening devices or amplified telephones and mobiles. Some of our hearing aids offer this feature, this is always listed as an option when purchasing or in the description if it comes as standard.
Who makes The Hearing Experts hearing aids?
The Hearing Experts hearing aids are sourced from a number of hearing aid manufacturers who are carefully selected for their build and performance quality. At The Hearing Experts we are committed to providing outstanding value without compromising on quality and we are continually reviewing and monitoring new and existing manufacturers to ensure we meet those commitments to ensure your optimal hearing needs are met. We currently offer hearing aids from the following manufacturers: Phonak, GN Resound.
What is the warranty on my hearing aid?
All The Hearing Experts hearing aids are guaranteed against defects and faulty workmanship for a period of 5 years. This warranty does not cover hearing aids that have been tampered with, or suffered physical damage or loss. For more information please read our Warranty & Aftercare page.
What if my hearing aid stops working?
What could be the cause of this;
1. A Dead battery.
2. A Clogged sound outlet.
3. A Clogged microphone opening.
What is the solution for this;
1. Replace the battery.
2. Clean the sound outlet or change the wax filter.
3. Clean microphone opening.
You might find the following videos useful;
For a video on how to change the wax filter click here.
For a video on how to change the dome click here.
For a video on how to change the battery in your hearing aid click here.
Contact Information
Company name: The Hearing Experts
Tel: +441412 806123
E-mail: info@thehearingexperts.co.uk
Address: International House, 55 Longsmith street, Gloucester, Gloucestershire, GL1 2HT, United Kingdom.
