Refund policy

Return & Refund Policy

30 Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Refunds

All returns will be quality assessed prior to refunding.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. For any payment related queries please contact us.

How can customers return your products?

To start a return, please contact us first and if your return is approved we will send you instructions on how to return your order including a free returns shipping label. We only accept returns via mail.

How will customers get the return label?

Once your return has been received and processed by our team we will email you with a shipping label to download and print, please attach this to the returnable item once securely packaged. 


What are the product conditions that you allow for returns?

A refund will be issued only if the product is returned in a new and saleable condition, with all packaging and contents intact. 
N.B. We would not consider an item to be re-saleable if:

  • The box or contents are dirty or damaged.

  • Personal data or phone numbers have been added.

  • The original contents are damaged or missing.

What is the restocking fee?

There is no restocking fee.

How much will customers pay for return shipping?

No cost, we provide a shipping label free of charge.

Damages and issues with your order

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item. Our team will evaluate the issue and correct it. Please contact us at the earliest opportunity.

Late or Missing Refunds:
Recheck your bank account if you haven’t received a refund.

Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please use contact us. We will reply within 24 hours of hearing from you.

Exchanges

We only replace items if they are deemed defective. If you need to exchange it for the same item, send us an email at info@thehearingexperts.co.uk and once an exchange has been granted we will provide you with instructions.

Can I change my shipping address?

Yes, please contact us ASAP and if your order has not been dispatched we will cancel your order. If has already dispatched you can arrange a return with us when it arrives.

What else should I need to know about returning hearing aid products?

Please note we are unable to accept returns outside this 30-day period unless the item is deemed faulty, in which case, a replacement or repair of the faulty item will be offered under our 5 year warranty.

We recommend you obtain proof of postage from the courier when returning any item to us.

We use the following couriers for our delivery and returns: Evri, Royal Mail, DPD.

Note: the returns policy will not apply if a device has been modified or damaged, if the serial number has been altered, or if repairs have been made without the consent and knowledge of The Hearing Experts. 

If one or both hearing devices or a charger are lost or damaged beyond normal use during the 30-day right to return period, the system cannot be returned for a refund, regardless of medical opinion. Refunds are issued only if all original components are returned within the 30-day period. 

Contact Information

Company name: The Hearing Experts

Tel: +441412 806123

E-mail: info@thehearingexperts.co.uk

Address: International House, 55 Longsmith street, Gloucester, Gloucestershire, GL1 2HT, United Kingdom.