Shipping policy
This page is designed to ensure that you are clearly aware of our shipping policy and procedures. By ordering from this store, you accept the policies contained herein. This policy is applicable to all orders.
Shipping Costs & Timeframe
We offer free shipping on all UK orders.
Transit times, Processing times & cut off times.
Processing time: 2 to 3 working days. (Monday-Friday)
Shipping time: 2 to 4 Working Days. (Monday-Friday)
Order cut off time: 1pm (Monday-Friday)
Shipping courier & order tracking
We use one of the following couriers to deliver our products: Evri, Royal Mail, DPD.
Once our team has processed your order in 2-3 working days, you will receive an E-Mail with tracking information and confirmation which courier will be delivering your products with a link to track your order.
Order Not Arrived
After receiving your tracking information via E-mail, please use this to update yourself on the whereabouts of your package. If you have still not received your item after 7 working days (Mon-Fri) of ordering, please contact us.
Change of Address
If you notice that you have provided us with an incorrect address then please contact us at the earliest opportunity. We cannot change the delivery address once your order is in transit with the courier.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please contact us to arrange a return.
Parcels Damaged In Transit
If you find your parcel has been damaged in transit, contact us ASAP and we will rectify this for you.
If the parcel has been delivered without you being present, please contact us, and if possible take photographs of the damaged parcel before opening.
Incorrect order
If your order has arrived incorrect or missing items, please contact us and we will rectify this for you.
Contact Information
Company Name: The Hearing Experts
Tel: (+44) 01432 655105
E-mail: info@thehearingexperts.co.uk
Address: International House, 55 Longsmith street, Gloucester, Gloucestershire, GL1 2HT, United Kingdom.