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Ai Hearing Ltd (The Hearing Experts) provide a 5 year manufacturer warranty on all hearing aids and a 2 year warranty on hearing accessories. The warranty covers an unlimited number of non-fault electrical repairs and begins on the date that the new system is received by the client. 

Repair or Exchange of a Hearing Aid

Within the 5 Year Warranty Period

At no cost to the client, Ai Hearing Ltd (The Hearing Experts) will inspect the hearing device and repair or exchange the in-warranty unit with a new or refurbished unit at our sole discretion. The original warranty period remains in effect for the replacement device. 

Outside of the 5 Year Warranty Period

Ai Hearing Ltd (The Hearing Experts) will inspect the hearing device and repair it for £295* per hearing aid, at Ai Hearing Ltd's (The Hearing Experts) sole discretion for up to 10 years from the original purchase date: 

Ai Hearing Ltd (The Hearing Experts) will provide a 6-month repair warranty on the repaired or replaced device, beginning on the date that the replacement device was delivered to the client.
*may be subject to price changes 

Repair or Exchange of a Hearing Accessory

Within the 2 Year Warranty Period

At no cost to the client, Ai Hearing Ltd (The Hearing Experts) will inspect the hearing accessory and repair or exchange the in-warranty unit with a new or refurbished unit at our sole discretion. The original warranty period remains in effect for the replacement device.

Outside of the 2 Year Warranty Period

Ai Hearing Ltd (The Hearing Experts) do not offer inspection and repair coverage for out of warranty period hearing accessories.

Exclusions from Warranty Repair Coverage

Devices purchased from unauthorised distributors (including eBay) are not covered by this or any other Ai Hearing Ltd (The Hearing Experts) warranty.

Damage from improper handling or care, exposure to chemicals, immersion in water or undue stress.

Damage or blockage from excessive earwax ingress evidencing an ineffective cleaning regime.

Damage caused by third parties or non-authorised service centres are excluded from this repair policy.

Faults caused by moisture build-up. 

Loss or Damage During the 30-day Money Back Guarantee Period

If one or both hearing devices is/are lost or damaged beyond normal use during the 30-day right to return period, the system CANNOT be returned for a refund. Refunds are issued only if all original components are returned within the 30-day period. Read our Returns Policy for more information.