How Does It Work?
5 Steps to better hearing
We know how important your hearing health is, so we ensure your hearing aids are programmed ready to use out of the box.
Our UK based audiologists are always available to assist with any aftercare queries about your new hearing aids.
If you would like advice on suitable devices prior to purchasing your hearing aids, you can send us your audiogram. If you do not have an audiogram (hearing test result) taken within the last 6 months we can help you find a local provider. An audiogram taken in store with an audiologist will capture the most accurate picture of your hearing health, our online assessment can also be used if this is not possible.
Once you have placed your order, we will send you an email with a medical questionnaire for you to complete and return to us. If we do not already have a copy of your audiogram we will request it from you (a clear photo of a hardcopy is fine). Our audiologists will review the medical questionnaire and your audiogram to check that your chosen devices are suitable, before programming your hearing aids.
Our audiologists will ensure that your new hearing aids are a perfect fit and we will programme your hearing aids to perfectly suit your lifestyle needs. Should you ever need your hearing aids adjusted, our audiologists can fine-tune and reprogram your hearing aids via the free hearing aid app on your smartphone.
Receivers & Domes
The email will also have instructions on how we will identify the correct receiver length needed to fit your ears. We include a range of dome sizes with your devices, allowing you to choose the most comfortable.